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Achieving Expectations: Exploring a New Era of Customer Behaviours, Opportunities, and Engagements

An ICMI Toolkit, sponsored by Vonage

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The tools contact centre leaders need to succeed

The activities, checklists, and self-assessments contained within our whitepaper will prepare your contact centre with everything it needs to thrive today and in the future. 

  • Dive into emerging customer behaviours, and see how customer service, collaboration, and technology can help contact centres meet the expectations of tomorrow's customers

  • View case studies illustrating how contact centres serve customers throughout their lifecycle, at every stage

  • Discover the new roles contact centres must play in experience management: the provider, the listener, the advocate, the fall guy, the organizer...

  • Evaluate contact centre readiness with our channel launch checklist and accompanying methodology

Technology is no longer a luxury for customer management; it’s the price of admission.

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If you're a contact centre leader, understanding the forces behind the customer of 2021 will be crucial to deliver outstanding customer experiences.  Get the insights with Achieving Expectations: Exploring a New Era of Customer Behaviours, Opportunities, and Engagement. You'll find:

  • Valuable information for how to evaluate your contact centre's operational landscape
  • Advice on building partnerships across disparate siloes
  • Activities, checklists, and self-assessments to prepare your contact centre for 2021
Just fill out the form to get your complimentary copy today.
illustratoin of a contact center agent in a computer screen, with icons of idfferent channels around her and people on their phones and laptop. Copy reads: ICMI Toolkit: Achieving Expectations: Exploring a New Era of Customer Behaviors, Opportunities, and Engagements, sponsored by Vonage

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