ServiceNow integration with Vonage Contact Center

Vonage Contact Center for ServiceNow enables organisations to drive external and internal customer satisfaction, helps agents keep vital customer data at their fingertips without needing to open another app, and more.

Empower Your Agents to Deliver Superior Sales or Service Experiences

Vonage Contact Center for ServiceNow integrates Vonage’s contact centre solution with ServiceNow’s enterprise-level customer service management solutions.

Vonage Contact Center for ServiceNow

Illustration of hand holding a mobile device using apps.

FLEXIBLE

Available versions and workspaces

Enable your cloud-based contact centre to focus on what matters most — your customers.

Works with ServiceNow’s Madrid, New York or Orlando versions
Compatible with either the Classic or Agent ServiceNow workspace

Illustration of contact center agent in front of laptop browser with dialing pad app on screen.

FEATURE RICH

Leverage a host of call-handling tools

Get an easy-to-use interface with powerful key performance metrics, personalisation and productivity features.

Embedded Vonage ContactPad UI
Screen pop¹
Click-to-dial
Dynamic routing¹

Employees viewing reports, dashboards, metrics

Easily maintain detailed call histories and records

Review voice interactions, logs, recordings and more without ever leaving the ServiceNow app.

Event and comment logging
New record creation²
Call summary reporting³
Call recording playback link

PREREQUISITES

Satisfy just a few system requirements

Vonage Contact Center for ServiceNow has a short list of easy-to-meet operating needs.

The Madrid, New York or Orlando version of the ServiceNow CSM
Additional ServiceNow plugins, including Customer Service, Notify and CTI Softphone
Vonage Contact Center package
The Vonage Contact Center for ServiceNow connector
A Chrome or Firefox browser
Services-based offer⁴