Vonage Contact Center for Microsoft Dynamics 365
Drive sales and provide world class customer service with the combined power of Vonage Contact Center and Microsoft Dynamics 365. The integrated cloud contact center solution helps you drive external and internal customer satisfaction while providing agents with exactly what they need to be productive, all without leaving the app. Transform customer experiences into true customer loyalty.
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Support for Sales/Service Hubs and Field Service
Enable your cloud-based contact center to focus on what’s most important, wherever you need to use it.- Sales and service teams
- Field services teams
- Any device, any time
Leverage all the tools you need
A single interface, as easy to use as it is powerful.- Embedded Vonage ContactPad UI
- Screen pop¹
- Click-to-act
- Dynamic routing¹
The features you need to improve your CX now and tomorrow.
Match inbound and outbound voice interactions with Microsoft Dynamics 365 to cases, contacts, and incidents. Auto-log events, build insights with data, and eliminate manual data entry.- Event and comment logging
- New record creation²
- Call summary reporting and playback link³
- Near real-time metrics and historical data
Satisfy just a few system requirements
Vonage Contact Center for Microsoft Dynamics 365 has a few simple requirements.- Be a Vonage Contact Center customer choosing from multiple plans to suit your needs
- Microsoft Dynamics 365: Cloud version
- The Vonage Contact Center for Microsoft Dynamics 365 Connector
- Microsoft Edge, Chrome, Safari, or Firefox browser
- The Channel Integration Framework 2.0 (a Microsoft plugin)
¹ Available with Select and Premium VCC packages
2 Available with Select and Premium VCC packages
3 Available with Select and Premium VCC packages or the Insights API
