Enhance Salesforce HVS dialing capabilities within your contact center

Vonage provides dialing capability for your contact center, optimizes for outbound dialing, inbound call handling, and voicemail, offers invaluable analytics, and seamlessly integrates it all into Salesforce and HVS.

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Automatic

Complete call activities from the work queue, with no further manual effort from the rep.

Flexible

Dial from the work queue or click-to-dial from the record directly via the HVS Lightning component.

Programmatic

Progress leads and contacts through a cadence, based on dispositions set within the Vonage Log.

Illustration of contact center agent in front of laptop browser with dialing pad app on screen.

Upgrade your dialing capabilities

Vonage is one of the few contact center vendors to offer an officially recognized Salesforce HVS integration

Get deep business insights
Lower your hold time
Gain advanced call functionality
Discover best practices
Take advantage of global call coverage and plans

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Available globally, Vonage CTI and ContactPad

With click-to-dial functionality—sit natively within Salesforce. Global Voice Assurance complements ContactPad by:

Leveraging a caller’s or agent’s local telephony infrastructure (wherever its located)
Using the most efficient path to route calls
Providing exceptional call quality

Global voice assurance

Impeccable call quality to and from any country worldwide.

Global call plans

Distribute calls globally, consolidating administration and reporting.

Dialer included

Salesforce Lightning Dialer is only available in the U.S. at an additional cost.

Advanced call functionality

Take advantage of auto call recording for compliance, auto CLID for increased pickup rate, and auto disposition for reduced handle time.

Customer speaking with charts to convey analytics

Conversation Analyzer’s Additional Salesforce HVS Enhancements:

Monitor daily activities, identify trends, and uncover deep business insights
Identify keywords and trends
Uncover agent best practices and areas for targeted improvement by analyzing and scoring all calls for cross talk, talk time, call events, and insights
Leverage Einstein AI for dashboards, reporting, and decision-making based on data in Salesforce