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Messages API
Expanding your messaging strategy just got simpler. The Vonage Messages API (formerly Nexmo) integrates with SMS, MMS and popular social chat apps — so you can communicate with your customers on whichever channel they love most. That, paired with rich features and instant results, makes for one engaging, cost-effective chat experience.
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A Vonage expert will get back to you shortly. In the meantime, feel free to explore the new Vonage and how we're making communications more flexible, intelligent and personal so our customers can stay ahead.
Messaging channels available
Multiply your message with one API
Reach customers on their preferred social channels, including WhatsApp, Facebook Messenger and Viber — minus the hassle of managing multiple APIs.
Enjoy a cost-effective chat experience
Leverage the network to reduce messaging costs. This allows your team and customers to freely message at the lowest cost to you.
Get instant access to insights
Optimise your messaging delivery with the Vonage Dispatch API. Flexible logic, real-time insights and reliable failover provide a cost-effective delivery solution. Learn more
Captivate users with ultra-rich communication
Engage your audience with multimedia messaging — video, audio and geo-location — and elevate the user experience.
Messages API Sandbox
Easily develop and test anything you want to build with WhatsApp, Viber Service Messages or Facebook Messenger with our Messages API Sandbox feature. Sign up
Secure your Messages
Protect your application with JWT authentication. Our signed callbacks feature allows you to better secure your social messages by adding incoming message validation.
CUSTOMER SERVICE
Make it customer convenient
Enhance service by contacting customers on their preferred messaging and social platforms.- Improve engagement with customers who prefer real-time chat
- Boost your presence on social platforms
- Reduce support costs and improve the customer experience
- Deliver contextual and media-rich conversations
ALERTS AND NOTIFICATIONS
Sent alerts to your customers
And allow them to reply on their preferred messaging and social platforms.- Deliver timely notifications to keep your customers engaged
- Reduce costs by minimising missed appointments, delivery attempts and support fees
- Enable customers to confirm or reschedule on their preferred messaging and social platforms
- Wow customers and strengthen relationships with media-rich features
TWO-FACTOR AUTHENTICATION
Provide a channel your customers prefer
Authenticate users on their mobile device through SMS or social chat apps.- Streamline 2FA requirements by reaching customers on different messaging apps
DATA MANAGEMENT
Reports API puts you in control of customer communications data
Flexible reporting for the SMS API traffic in one powerful API
Intervene in failures to guarantee service
Test and measure campaigns
Uncover upsell and cross-sell opportunities
Take action in fraud and overage situations
Enhance end-user experience with advanced reporting
Single Event Callbacks
Get detailed messaging results with timestamps, delivery status, price and error states.
Security
Protect sensitive customer data with Vonage API calls and JWT authentication.
Adaptive Routing™
Enjoy effortless message rerouting and achieve optimum delivery.
EBOOK
Reimagining Customer Experience
Reimagine your customer journeys with digital communications to deliver the seamless, personalised experiences necessary to win today.
